What to expect at your first visit

During your consultation, a treatment provider will carefully examine your skin and evaluate your general health status and any pre-existing health conditions or risk factors.

Cancellation Policy: We ask for a credit card to hold your appointment. If you should need to cancel or reschedule an appointment, we kindly request a minimum of 48 hours notice. Less than 48 hours notice or “no shows” will result in a $50 cancellation charge. Thank you for your consideration.

Punctuality: Please ensure that you arrive at the spa 10 minutes earlier than your scheduled appointment in order to make sure your treatment can begin on time. If it is your first visit, please arrive 15 minutes early in order to fill out new client paperwork.

Quiet Please: To maintain a peaceful atmosphere, we ask that you turn off your cell phone and converse quietly.

Children: Unfortunately we are unable to accommodate children under the age of 12. Guests under the age of 18 must be accompanied by an adult.

Payment Policy: Full payment is due at the time of service. Packages must be purchased at the time of the first procedure in the series. We accept cash, MasterCard, Visa, Discover, American Express, ApplePay, Google Wallet, and Venmo.

Directions and Parking:  Parking can be difficult downtown so please give yourself some time. We recommend utilizing the Embarcadero Center garages and walking the few blocks to our office.

New Patient Forms: Please download and print all 3 new patient forms below prior to your first appointment. Filling out your forms will save a significant amount of time on the day of your visit. Please fill them out as thoroughly as possible. If you have questions, our staff will gladly assist you on the day of your appointment.

* You will be charged a $20 shaving fee if we have to prep the area (please cleanly shave the treatment area on the day of your appointment).